Close the customer engagement gap
Customer engagement is the key element of digital transformation - as digitally connected customers are now always-on and readily addressable, it is imperative to engage with customers in a way that reflects their needs, preferences, and expectations at any moment across the customer lifecycle. Closing the gap between customer expectations and experiences requires data-driven technology that intelligently orchestrates the next-best-actions across all touchpoints.
Bridge strategy to execution
The biggest barriers to digital transformation are silos of data, rules and processes trapped in engagement systems that are tuned to a single channel or function, undermining the customer experience across the enterprise. The RedPoint platform breaks these barriers by providing an innovative and scalable hub that connects data and insights with execution touchpoints - enabling a seamless customer experience across the enterprise that is hyper-personalized to individuals.
Capitalize on an open ecosystem
Organizations need to future proof themselves as new ways to interact with customers are continuously emerging. RedPoint’s technology provides an open garden approach that aggregates data from all sources, technologies, and channels – including Internet of Things (IoT) sensors and devices – to provide insight into customer patterns and trends to determine next best actions, personalize messages to each customer, and then orchestrate customer engagement across these technologies. RedPoint provides an agile hub that enables organizations to leverage their existing investments in customer engagement technologies while easily incorporating new best-of-breed technologies as needed.