Orchestrate across every touchpoint
Customers demand a seamless experience across all channels and devices, making it an imperative to intelligently orchestrate interactions and optimize customer engagement. Leverage RedPoint’s open architecture and flexible deployment options – cloud-based, on-premise or hybrid - to connect all of your data and engagement technologies across all touchpoints.
Leverage advanced analytics to drive relevancy
Tap into the power of data and analytics to automate segmentation, interaction flows, and next-best-actions. Take advantage of all advanced analytic models such as predictive, regression, clustering, and many others to improve conversion rates and drive more revenue. Utilize machine learning to optimize interactions and provide individualized interactions that deliver higher revenue while lowering customer interaction costs.
Close the loop between data, insights, and action
Close the loop between strategy and execution to easily measure campaign performance, marketing impact, and conversions. Interactive dashboards ensure key operational and marketing insights are available with a few clicks. Tailor dashboards and other elements of the user interface to specific roles, providing only the content and capabilities that matter to those users and their key tasks.