customer interaction solutions

Orchestrate seamlessly across every enterprise touchpoint

It’s imperative to engage customers in a highly contextual and relevant way seamlessly across all touchpoints in real time. RedPoint’s Customer Interaction Platform enables organizations to deliver non-linear customer journeys that span all digital and traditional channels and devices.

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customer interaction solutions

Deliver the next-best-action at the speed of the customer

Activate your data in real time to engage your customers with next-best-actions. RedPoint’s Customer Interaction Platform delivers hyper-personalized interactions through real time analytics, underpinned by machine learning, allowing you to relevantly engage at the cadence of your customer.

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customer interaction solutions

Test, tune, and optimize conversions in a closed loop

Utilize integrated testing as part of overall intelligent orchestration, bypassing the limitations that come with standalone testing technology. Leverage a variety of optimization tactics that deliver goal based communications, from A/B/n testing to automated machine learning. Track results in real time to adapt contact strategies in inbound and outbound touchpoints and close the loop between strategy and results.

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